Calls answered, appointments booked, questions escalated, leads followed up. You do not have to watch it happen, but you should be able to see it afterwards in under a minute.
Every conversation summarised without anyone writing a note.
Escalations first, routine work below it.
Questions it could not answer become suggestions for your knowledge base.
No. It is there for when you want it, not a dashboard you are obliged to maintain.
Yes, transcript and recording, subject to your retention settings.